Cobi Sets Missing Blocks Questions

Being parents of kids who make Cobi tank sets, means that we have experienced the dreaded “I’m missing a part” scenario.  With that in mind we have personally never seen a set that was actually missing a part although it is not out of the realm of possibilities.

If you or your child lose a part or are missing a part these are the steps that we have found work best.

1. Easy Fix – Check and make sure the part is not actually “lost” in one of the bags.  This is why we never throw out our parts bags until the kit is completed. (personal experience dictates this happens often)

2. Annoying Fix – Cobi brick sets use a layered approach to building unlike traditional brick sets. This means that there are not many open spaces inside the sets.  It is sometimes possible that a part is mistakenly used in a previous step.  We cannot tell you how many times this has personally happened to us. best approach is slowly start taking the set apart until you find the part or completely start over 🙁 

  1. Hard Fix – If it is still not there, Please contact COBI directly as they have a portal for solving missing or broken parts. You can also use the contact form below to reach out to us so we can track the issue on our end however we refer all missing parts issues to COBI for replacement.. 

When reaching out:

Include your order number (replying to your order confirmation email is also an option).

Include a description of the part and if possible what page of the instructions the part was missing.

Confirm that you have exhausted steps 1 & 2 from the list above.

Confirm you have contacted COBI at this link (they are good about replacing parts).

Thanks,

The Warbricks.com Family Team!

 

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