Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
First, thanks for visiting and learning more about our family owned and operated small business.
There are two ways to see customer feedback:
1. Google Reviews which you can browse here on our Google profile.
2. Product page reviews. Each product has reviews and you can see that many of them reference our customer service and fast shipping etc.
No, we are no longer splitting orders due to an increase in system errors and increased shipping cost on our end when the order is split. If you would like sets to ship separately please order them separately. Exceptions will include ships and large sets due to packaging etc. if you have further questions use the form below.
We offer free shipping at $50. Shipping costs are very high ($8-20) on average and to offer free shipping and competitive pricing we need to spread that cost over larger orders.
Learn more about our shipping policies here.
Pre-orders are a huge part of our business but there are a few things you should understand when pre-ordering sets to limit frustration.
1. Pre-order arrival dates are ALWAYS Estimated Arrival Dates (ETA). If you are not a patient person then we recommend you don’t pre-order COBI sets and wait for them to come into stock.
2. COBI pre-orders arrive in the united states via shipping container and are distributed to COBI USA resellers from COBI’s warehouse.
3. Pre-orders start after we are provided a USA ETA from COBI that indicates approximately 30-45 days. This date frequently changes and we provide the latest info on the product pre-order text in red. Once we receive a freight tracking for the sets we update the individual products with a specific week or day of the month.
4. Join our email list and receive the most up to date information.
5. We have no issue refunding a pre-order if the customer has concerns or no longer wants to wait, however you should do this via the returns form here.
6. Responding to changes in ETA as “shady business practices” will be interpreted as a request for refund and cancelation resulting in immediate refund.
We do our best to carry the most popular models and we will order specific sets upon request. You may be asked to backorder the product to confirm intent. Limited Editions are not available to purchase though.
Unfortunately COBI doesn’t offer limited edition sets to their resellers in the USA.
We do not resell but we will introduce you to COBI USA and you can purchase directly from them. Use this form here.
Yes, we offer an affiliate program and you can apply here.
Yes, we price match as long as it makes sense financially to do so. We will expect you to have an account that we can use to build a custom invoice. Use of coupon codes on a price match is not acceptable and is contrary to the spirit of our accommodation in this matter.
Yes, we have several coupon codes that we offer for leaving reviews and other offers throughout the website depending on current offers. We do not just randomly give out coupons.
We absolutely appreciate all our customers including veterans. Currently we don’t have specific coupons for any groups. Please make use of the current offers on the site including the coupon we send in exchange for leaving a product review.
We are located in Billings, Montana USA. We operate a warehouse and showroom that is accessible via appointment. We also offer local pickup options for customers in the local area. Visit our contact us page for more information.
COBI provides all missing piece replacement for free. Please follow the instructions here for your missing piece requests.
Shipping times vary depending on your location. Typically, orders are processed within 12 hours, and delivery can take anywhere from 2-5 business days depending on the service you select. USPS ground can take up to 4 weeks in rare cases and we do not provide more that emotional support until the package hits 4 weeks. We typically see this in rare cases (approximately 1-2 orders a month)
We currently offer USPS Ground and faster Priority USPS/Fedex service
You will receive a tracking number once your order has been shipped. (Please ad Orders@warbricks .Com & Admin@warbricks .com (remove space before .com)
Learn more about our shipping policies here.
Unfortunately we cannot replace products that arrive with certain types of shipping damage. There are exceptions when the damage is extreme but in general we are serving customers that want to build the sets not collect them for resale.
Shipping companies trash boxes and we cannot control this even though we do put “Do Not Crush” labels on the packaging. If packaging is a deal breaker we understand but we cannot guarantee mint boxes.
This policy allows us to offer competitive pricing and free shipping at $50
We are doing our best to answer all customer questions here on the FAQ page but we also love to answer questions in person via email or phone call/text (406-413-0269) Monday-Saturday 9-5 MST. If you are bumped to voicemail please leave a message and you will get a call back.
If you emailed and didn’t receive a response, please check your spam and follow up with a phone call/text. Sometimes emails fall through the cracks and it isn’t intentional.
Will & Daniel handle the majority of customer service inquiries and when you reach out you are speaking to someone who has a vested interest in our customers and company.
No, tariffs and shipping calculations add an extra burden on our staff and customers so it is not an option currently.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!